The guarantee
If Titan IPTV does not work on your device and our support team cannot fix it, you receive a full refund when you ask within 7 days of activation. This applies to every plan length and device count.
What is covered
Streams that do not play on a supported device after following the setup guide and working with support.
Persistent buffering that support cannot resolve by changing server, player or decoder settings.
Missing channels that were listed on the channel list page at the time of purchase.
What is not covered
Changing your mind after the service has been working, or after the 7-day window.
Problems caused by your internet connection, ISP blocking or an unsupported device. We will still try to help, and we always offer the free trial so you can test first.
Accounts closed for breaking the acceptable-use terms.
How to claim
Message us on WhatsApp or email support@titaniptv.live with your username and a short description of the issue. Give support a chance to fix it; most problems are solved in one chat.
If it cannot be fixed, the refund is issued to the original payment method within 5 business days.
Renewals
The guarantee applies to your first purchase. Renewals of a working account are not refundable, since you already know the service works on your device.
Questions about this policy: support@titaniptv.live or the contact page.